j3l collects personal identification data, contact information, KYC documents, transaction records, device and session data, and communication history — all for clearly defined and lawful purposes outlined in this Policy.
Your data is used to operate your j3l account, process deposits and withdrawals, verify your identity, detect fraud, comply with PAGCOR regulations, communicate relevant offers, and improve the j3l platform experience.
j3l shares your data only with trusted service providers necessary for Platform operations — payment processors (GCash, Maya, banks), game providers, identity verification partners, and regulatory bodies including PAGCOR. We do not sell your data.
Under the Philippine Data Privacy Act (Republic Act No. 10173), you have the right to access, correct, erase, object to, and port your personal data held by j3l. You also have the right to lodge a complaint with the National Privacy Commission.
j3l uses 256-bit SSL encryption, access controls, secure data storage, and regular security audits to protect your personal information from unauthorised access, disclosure, alteration, or destruction — both in transit and at rest.
j3l retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulatory requirements and applicable Philippine financial record-keeping obligations.
IMPORTANT: This Privacy Policy describes how j3l ("j3l", "we", "us", "our"), operator of https://j3l.one, collects, uses, discloses, and protects the personal information of individuals ("you", "your", "Player") who access or use the j3l online gaming platform. This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering a j3l account, you consent to the data practices described herein.
j3l takes the privacy of its Players seriously. As a real-money online gaming platform operating in the Philippines and accessible to Filipino players across Metro Manila, Cebu, Davao, and beyond, j3l processes significant volumes of personal data on a daily basis — from account registration details to financial transaction records to KYC identity documents. The responsible and lawful handling of that data is not optional; it is a legal obligation and a core part of how j3l earns and maintains the trust of its community.
This Privacy Policy sets out in plain terms: what personal data j3l collects from you; the legal basis on which j3l processes that data; how j3l uses your data in the operation of the Platform; with whom j3l may share your data and under what conditions; how long j3l retains your data; the security measures j3l employs to protect your data; and the rights you are entitled to exercise over your data under applicable Philippine law.
This Policy should be read alongside j3l's Terms & Conditions, which govern the contractual relationship between j3l and its Players. If there is any conflict between these two documents with respect to data privacy matters, the terms of this Privacy Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 (RA 10173), j3l is the Personal Information Controller in respect of personal data collected through the j3l Platform at https://j3l.one.
As Personal Information Controller, j3l determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with RA 10173, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines.
j3l has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. The DPO may be contacted via the contact details set out in Section 17 of this Policy.
j3l collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of personal data we collect include:
A. Identity & Registration Data
Collected at the point of account registration. Used to create and identify your j3l account and to verify that you meet the minimum age requirement of 21 years.
B. Contact Data
Used for account communication, OTP delivery, support interactions, promotional messaging (subject to your preferences), and account recovery.
C. KYC / Identity Verification Documents
Collected as part of the mandatory KYC process required by PAGCOR before a Player may withdraw funds. This is sensitive personal information and is handled with the highest level of security and access restriction.
D. Financial & Transaction Data
Required for the processing of deposits, withdrawals, and compliance with anti-money laundering (AML) obligations. j3l does not store complete payment card numbers or full bank account credentials.
E. Gaming Activity Data
Used for account management, responsible gaming monitoring, fraud detection, bonus administration, and personalisation of the j3l lobby experience.
F. Technical & Device Data
Used for security monitoring, fraud prevention, regulatory compliance (jurisdictional access controls), and platform performance optimisation.
G. Communications Data
Retained for quality assurance, dispute resolution, training purposes, and regulatory record-keeping.
j3l collects personal data through the following channels and mechanisms:
j3l processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 (RA 10173):
j3l uses the personal data it collects for the following specific purposes:
j3l does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Data sharing is limited to the following categories of recipients, each of whom processes your data only as necessary for the specified purpose:
All third-party recipients of j3l Player data are contractually required to process that data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to comply with applicable Philippine data protection law.
Some of j3l's service providers — in particular game providers and technology infrastructure partners — may be located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, j3l ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of RA 10173 and NPC guidelines on cross-border data transfers.
Such safeguards may include data processing agreements containing standard contractual clauses approved by the NPC, transfers to countries recognised as having an adequate level of data protection by the NPC, or transfers made with your explicit consent where specific circumstances require it.
j3l maintains a record of all cross-border data transfers and the safeguards applicable to each. Players may request further information about specific transfers by contacting j3l's Data Protection Officer at the contact details provided in Section 17.
j3l retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration & identity data | 5 years from account closure | PAGCOR regulatory requirement; AML compliance |
| KYC documents | 5 years from account closure | PAGCOR regulatory requirement; RA 9160 (AMLA) |
| Transaction & financial records | 5 years from transaction date | PAGCOR requirement; AMLA; BIR record-keeping |
| Gaming activity data | Duration of account plus 3 years | Responsible gaming monitoring; dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance; dispute resolution |
| Technical / device data (logs) | 12 months on a rolling basis | Security monitoring; fraud prevention |
| Marketing consent records | Duration of account or until consent withdrawn | Consent accountability |
Upon expiry of the applicable retention period, j3l will securely delete or anonymise your personal data in a manner that renders it irrecoverable. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for analytical purposes.
j3l implements a comprehensive range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
No security system is completely impenetrable. j3l cannot guarantee absolute security of your personal data, but we are committed to implementing and maintaining the highest practicable standard of protection. Players are encouraged to maintain the security of their own account credentials and to notify j3l immediately of any suspected unauthorised account access.
j3l uses cookies and similar tracking technologies on its Platform to enable core functionality, improve performance, and (with your consent) to personalise your experience. The categories of cookies used by j3l are as follows:
You may manage your cookie preferences through the cookie settings accessible on the j3l Platform. Withdrawing consent for non-essential cookies will not affect your ability to access and use core Platform functionality.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to personal data held by j3l. These rights may be exercised by contacting j3l's Data Protection Officer as described in Section 17:
| Right | Description | Applicable Conditions |
|---|---|---|
| Right to Information | The right to be informed of the specific personal data j3l holds about you, the purpose of its processing, and the identity of any third parties with whom it has been shared. | Always available |
| Right to Access | The right to receive a copy of the personal data j3l holds about you, in a commonly used electronic format. | Always available; identity verification required |
| Right to Rectification | The right to have inaccurate or incomplete personal data corrected without undue delay. | Where data is factually inaccurate |
| Right to Erasure | The right to have your personal data deleted where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful. | Subject to overriding retention obligations (regulatory, legal) |
| Right to Object | The right to object to processing based on legitimate interests, including direct marketing. | Where processing is based on legitimate interests or consent |
| Right to Data Portability | The right to receive your personal data in a structured, machine-readable format for transfer to another data controller. | Where processing is based on contract or consent and carried out automatically |
| Right to Lodge a Complaint | The right to lodge a complaint with the National Privacy Commission (NPC) if you believe j3l has mishandled your personal data. | Always available; NPC contact via privacy.gov.ph |
j3l will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, j3l may extend this period by a further thirty (30) days with written notice to you. Identity verification is required for all rights requests to prevent fraudulent disclosure.
j3l may send you promotional communications including bonus offers, game launch announcements, tournament invitations, and platform updates via SMS, email, and in-Platform notifications.
Consent-Based Marketing. Where j3l's marketing communications are based on your consent, you may withdraw that consent at any time by updating your communication preferences in your j3l account settings, or by following the unsubscribe instructions included in any marketing email. Withdrawal of consent will not affect the lawfulness of marketing communications sent prior to withdrawal.
Legitimate Interest Marketing. j3l may send certain service-related communications (such as responsible gaming reminders or significant account notifications) on the basis of its legitimate interests. You have the right to object to such communications as described in Section 12.
j3l does not share your contact details with third parties for the purpose of those third parties sending you unsolicited marketing communications.
The j3l Platform is strictly restricted to individuals who are 21 years of age or older. j3l does not knowingly collect personal data from individuals under 21. The minimum age for access to casino-style online gambling in the Philippines is set by PAGCOR at 21 years, and j3l enforces this requirement without exception through its KYC identity verification process.
If j3l becomes aware that personal data has been collected from an individual under 21 years of age — whether through a misrepresentation during registration or through the KYC review process — j3l will immediately close the associated account, permanently delete all personal data collected, and, where appropriate, report the incident to relevant authorities.
If you believe that an underage individual has registered a j3l account, please notify j3l's support team immediately via the contact channels described in Section 17. j3l takes all such reports seriously and will investigate them promptly.
The j3l Platform may contain links to third-party websites or services — including payment provider portals (GCash, Maya) and game provider interfaces — that are not operated by j3l. This Privacy Policy applies only to the j3l Platform and does not extend to any third-party website or service that you may access via a link from j3l.
j3l has no control over the content, data practices, or privacy policies of third-party websites and is not responsible for the privacy or security of personal data you provide to or that is collected by those third parties. You are encouraged to read the privacy policies of any third-party service you use in connection with your j3l experience.
j3l reserves the right to update or revise this Privacy Policy at any time to reflect changes in law, regulatory guidance, business practices, or Platform functionality. Material changes to this Policy — particularly those affecting your rights or the basis on which j3l processes your personal data — will be communicated to you via your registered email address and/or via a prominent notice on the j3l Platform no less than fourteen (14) days before the change takes effect.
The date of the most recent revision is displayed at the top of this Policy. Continued use of the j3l Platform following the effective date of any revision constitutes your acknowledgment of, and agreement to, the updated Policy. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request account closure.
The version of this Privacy Policy in force at the time of any relevant data processing activity shall govern j3l's obligations with respect to that activity.
For all data privacy enquiries, rights requests, complaints, or questions relating to this Privacy Policy, Players may contact j3l's Data Protection Officer through the following channels:
For formal complaints regarding j3l's data processing practices that have not been resolved to your satisfaction through j3l's internal channels, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's contact information and complaint procedures are available through official Philippine government channels.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version will always be accessible at https://j3l.one/privacy-policy. j3l recommends reviewing this Policy periodically to stay informed of any updates.